by Dianne Bayley | Sep 1, 2016 | Innovation
Kathy Gibson reports from Huawei Connect in Shanghai – HSBC is a 15-year old bank, with aspirations to be a world-leading financial services institution. But it needs to offer new and innovative services through new channels if it wants to survive and thrive. “Going...
by Dianne Bayley | Sep 1, 2016 | Report-back
Kathy Gibson reports from Huawei Connect in Shanghai – Digitalisation is a reality and companies know they have to transform their businesses – but remarkably few of them understand how they will accomplish this move. Nigel Fenwick, vice-president and principal...
by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
by Dianne Bayley | Jul 26, 2016 | Innovation
When Xinuos bought out the assets of SCO, and embarked on a mission to resurrect the OpenServer operating system, there was some scepticism about whether the attempt could possible succeed. Kathy Gibson chatted to Jeremy Orchard, director of global services at Xinuos,...
by Dianne Bayley | Jul 26, 2016 | Workplace 2020
As digital transformation takes its place on top of just about every organisations’ agenda, telecommunications operators are the companies providing the infrastructure needed to make it happen. But now they are under pressure to transform themselves at the same time,...
