by Dianne Bayley | Aug 25, 2022 | Security and Legal
The South African payment ecosystem will need to increase cooperation if it hopes to reduce the country’s over-reliance on cash. And, while the regulator still has a big part to play in the solution, flipping the way payments are generally incentivised in favour of...
by Dianne Bayley | May 25, 2021 | Workplace 2020
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked – which can actually have a negative effect on the business’ bottom line and growth. Despite...
by Dianne Bayley | Apr 13, 2016 | Workplace 2020
The way of doing business is changing rapidly and, as a result, customer engagement will have to follow suit. Customer needs are also changing, demanding to be serviced quickly and efficiently through channels of their choice. As traditional organisations continue to...