Telcos shift focus to customer experience

Telcos shift focus to customer experience

It’s no longer enough for telecommunications companies to focus only on their networks. To compete effectively in the new world, they are going to have to pay a lot more attention to the full customer experience. Kathy Gibson reports from Huawei MEA Service...
Robotics: Driving the next-generation of BPS

Robotics: Driving the next-generation of BPS

By Rajesh Sehgal, Global Head of Quality & Process Excellence, Wipro BPS and Gavin Holme, Country Head, Africa, Wipro Technologies Robotics and automation technologies present new opportunities for South African organisations to revitalise and even completely...