by Dianne Bayley | Sep 27, 2017 | Workplace 2020
By Gysbert Kappers, CEO of Wyzetalk In today’s digital age companies are having to adapt to an increasingly dispersed workforce and business that extends far beyond the typical 9-5 workday. Large industries are also now looking for ways to improve their connection...
by Dianne Bayley | Apr 20, 2017 | Features, ITSM and Application Development
Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply the enabler that helps provide the best customer experience. It’s easy for...
