by Dianne Bayley | Oct 21, 2021 | Workplace 2020
Digital transformation is forcing companies to change their business models and adapt to the new market reality. This transformation is being driven by customers and the impact that the pandemic has on how, when and where they expect customer service and support to be...
by Dianne Bayley | Feb 2, 2021 | Sustainability
Impersonal digital bank transactions via online and mobile channels have accelerated during the Covid-19 pandemic, causing a deeper ongoing erosion of consumer trust in banks. This is according to a new report by Accenture, which indicates that banks must earn...
by Dianne Bayley | Nov 3, 2020 | Workplace 2020
Many consumers feel brands don’t know them well enough to serve them in a way that makes them feel special, writes Haydn Townsend, Managing Director for Accenture Interactive in Africa. But when those brands seem to know too much – and act on that knowledge – they can...
by Dianne Bayley | Mar 23, 2020 | Innovation
From less than half a billion dollars in 2013 to an expected $14 billion by 2021, the significant growth in the global market for software-defined networking (SDN) reflects how important this evolutionary step in infrastructure management will become in the months to...
by Dianne Bayley | Jun 25, 2019 | Workplace 2020
If you are not a digital native, you may remember a time when the phrase, “The customer is king,” could be met with a measure of cynicism, if not outright derision, writes Maxim Nartov, Customer Solutions Director, Nexign. Customer-centric businesses were often little...
