COVID-19 to accelerate chatbot adoption

COVID-19 to accelerate chatbot adoption

Even before the pandemic, chatbots were emerging as one of the most convenient ways for consumers to interact with brands, writes Ernest North, co-founder of digital insurance platform, Naked. Among service organisations in a global survey from Salesforce in 2019, 23%...
Potential pitfalls to avoid on the AI journey

Potential pitfalls to avoid on the AI journey

Artificial Intelligence (AI) has many possible applications for business, and can deliver significant benefit and competitive advantage, if it is successfully applied, writes Harkrishan Singh – Director, Application Development, at In2IT Technologies. Once businesses...
Six IT and storage technology trends for 2017

Six IT and storage technology trends for 2017

By Mark Bregman, SVP and CTO at NetApp The explosion of data in today’s digital economy has resulted in a fundamental shift from using data to run the business to recognising that data is the business. In an era where data is king, superior data management and storage...
Warning: Exponentially expanding data

Warning: Exponentially expanding data

By Gary de Menezes At the turn of the previous century, fears ran rampant that PCs would fall victim to the fabled Y2K bug, plunging a computer-dependent world into instant chaos. That may have been a storm in a teacup, but now there is a very real consideration that...