Balancing the digital demand with human touch

Balancing the digital demand with human touch

By Michiel Lely, VP of Practices, EMEA at Verint It’s no secret that banks have looked to move many of their services to online solutions in response to the growing consumer demand for digital, and in an effort to manage cost. This has manifested itself in dramatic...
Will Trump administration be good for tech?

Will Trump administration be good for tech?

A massive 76% of technology elites believe that the US technology industry’s best days are still to come, compared 59% of the general public – and 59% believe the incoming Trump administration will be favourable to the technology industry, compared to 50% of the...
Start reimagining your business model now

Start reimagining your business model now

By Brett Parker, Managing Director – SAP Africa. “When you’re finished changing, you’re finished,” said the wise Benjamin Franklin. But we don’t need to take his word for it: there are many inspired thoughts that punctuate the role of change in...
Think your customers are loyal? Think again

Think your customers are loyal? Think again

We all carry a stack of loyalty cards in our wallets, for medical aid, banks, retail stores, coffee shops, grocery stores, chemists, the local health shop, book stores, airline miles, your spa and many more. On paper you look like a loyal customer, but behind the...