by Dianne Bayley | Sep 1, 2016 | Report-back
Kathy Gibson reports from Huawei Connect in Shanghai – Every time you get into an elevator, you are putting your life into the hands of a sophisticated piece of technology that you assume is well designed and maintained. More than 15-million elevators are being used...
by Dianne Bayley | Sep 1, 2016 | Report-back
Kathy Gibson reports from Huawei Connect in Shanghai – Digitalisation is a reality and companies know they have to transform their businesses – but remarkably few of them understand how they will accomplish this move. Nigel Fenwick, vice-president and principal...
by Dianne Bayley | Aug 29, 2016 | ITSM and Application Development
By Craig Terblanche, Regional Director, OutSystems South Africa Businesses will not survive, if they don’t start adopting a lean mindset (start small, fail fast if you will). Economic conditions, customer needs and a lack of financial resources are forcing businesses...
by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
by Dianne Bayley | Jul 12, 2016 | Innovation
Digitisation was once the onus of businesses at the very beginning of the IT revolution when the prerogative was simply to migrate analogue to digital, while automation sought to expedite work processes and streamline results. Since then, technology has played a more...
