Successful companies delight customers

Successful companies delight customers

By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
ICT to lead the digital transformation

ICT to lead the digital transformation

Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – Business today is about transforming what we do daily, and organisations in every industry have to undergo digital transformation if they want to thrive in the future.Telecommunications operators,...