by Dianne Bayley | Apr 9, 2022 | Innovation
Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for, writes Ryan Falkenberg, co-CEO, digital self-service automation company CLEVVA. But now, chatbots are specialising to better meet...
by Dianne Bayley | Feb 2, 2022 | Innovation
The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions. COVID has forced people to use digital and self-service channels....
by Dianne Bayley | Dec 20, 2021 | Innovation
With the arrival of the festive season comes new legislation, and a new weapon in the fight against cybercriminals. On 1 December, several elements of South Africa’s new Cybercrimes Act came into effect, six months after President Cyril Ramaphosa first signed the bill...
by Dianne Bayley | Oct 4, 2021 | Innovation
Fintech is poised to continue disrupting financial services and is uniquely capable of driving formal financial inclusion on a mind-boggingly large scale, writes Andy Jury, Chief Executive Officers at Mukuru. However, there is a risk that in the pursuit of innovation,...
by Dianne Bayley | Jul 14, 2021 | Security and Legal
Anonymised data, voluntarily provided by Kaspersky Internet Security for Android users, has shown which messenger apps are the most popular among phishing scammers. The biggest share of detected malicious links between December 2020 and May 2021 were sent via WhatsApp...
