Automation of CX the only way to grow business

Automation of CX the only way to grow business

Doing more with less. Working in an agile way. These phrases are typically mentioned when describing essential components of doing business in the digital age, writes Kevin South, Head of Digital & CX at SEACOM. Emerging technologies like cloud, robotics and AI...
Managing gender transition in the workplace

Managing gender transition in the workplace

Even though the South African constitution is regarded as one of the most progressive in the world, lesbian, gay, bisexual, questioning, and intersex (LGBTQI)  employees continue to experience discrimination and harassment. Ian McAlister, General Manager of CRS...