by Kathy Gibson | Jul 3, 2018 | Innovation
Rapid population growth and urbanisation of African cities will see nearly 350-million new city-dwellers by 2030, and 1-billion more by 2063. In response to meeting the expected demand of the future populous – and the standards for sustainable urbanisation set out in...
by Kathy Gibson | Jul 3, 2018 | Security and Legal
The recent cyber-attack and holding hostage of a South African insurance provider’s IT infrastructure has drawn attention to the dire need for effective protection of consumer data. While the company asserts that no financial losses have been encountered by any of its...
by Kathy Gibson | Jul 3, 2018 | Features
“It’s not only the digital-savvy millennials, but also older generations that are pushing for greater self-service in the customer care industry – to answer and resolve their straightforward issues such as payments, enquiries, problems, receiving information,...
by Kathy Gibson | Jul 3, 2018 | Workplace 2020
Over the past decade, the office environment has evolved with rapid advancements in automation, the Internet of Things (IoT) and voice activation which are all set to play a bigger role in future ways of working. By Lee-Anne Letcher, product manager: CIG marketing at...
by Kathy Gibson | Jun 6, 2018 | Innovation
As South African businesses digitally transform, the cloud has become a pivotal part of this evolution. By Nick Wonfor, enterprise account manager at Commvault for South Africa The deluge of data and the value that insight into this data creates has spurred on the...
by Kathy Gibson | Jun 5, 2018 | Security and Legal
Our labour laws are constantly evolving as the South African government seeks to balance stronger protections for employees with the need to create a business-friendly investment climate. By Rob Cooper, tax expert and director of legislation at Sage We can expect to...
by Kathy Gibson | Jun 5, 2018 | Features
When you think about gaming, does a picture of a socially-inept teenager, with long hair and an attitude, pop into your head? This characterisation might have been true a decade or two ago, but gamers today are more likely to be responsible adults in management...
by Kathy Gibson | Jun 5, 2018 | Featured Articles
From sharks that send a Tweet to bathers warning them of their presence to cutting-edge data collection on animal populations and habitats, technology is fast becoming the biggest weapon in the conservation efforts to protect some of the most endangered species on the...
by Kathy Gibson | Jun 5, 2018 | Government IT
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...
by Kathy Gibson | Jun 5, 2018 | Government IT
While a number of cities globally are turning to the Internet of Things (IoT), wireless connectivity and cloud computing to improve internal efficiency and service delivery to communities, the future lies in harnessing artificial neural networks to automate and...
