by Dianne Bayley | Apr 20, 2017 | Features, Workplace 2020
By Saurabh Kumar, CEO of In2IT Tech In today’s connected marketplace characterised by an increasingly tough economic climate, it is no longer possible for businesses to compete purely on price. As such, companies are implementing strategies to position themselves in a...
by Dianne Bayley | Apr 20, 2017 | Workplace 2020
Cover story: The Road to Digital Transformation We talk about digital transformation, and how all companies have to take the plunge to digitalise at least part of their businesses, processes or products. But the experts are less forthcoming on what it is that...
by Dianne Bayley | Apr 20, 2017 | Features, ITSM and Application Development
Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply the enabler that helps provide the best customer experience. It’s easy for...
by Dianne Bayley | Apr 20, 2017 | Features
By Brett Parker, Managing Director – SAP Africa What a difference a century makes. If we stepped back in time to a hundred years ago we’d find a primitive China; a Middle East that had yet to discover the riches of oil and most of Southeast Asia consisted...
by Dianne Bayley | Apr 16, 2017 | Features, ITSM and Application Development
By Werner Vogels, Chief Technology Officer at Amazon.com Smaller companies have a lot to gain in the digital era – provided they adopt the right mindset. The winners will be those that view their business from the eyes of their customers and understand that fast-paced...
