by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
by Dianne Bayley | Jul 26, 2016 | Workplace 2020
By Ronnie Toerien, Oracle ECEMEA spokesperson for human capital management Winning over and retaining the best talent has never been easy, but employers are now finding it harder than ever to find people with the right skills to fill key vacancies. If businesses are...
by Dianne Bayley | Jul 26, 2016 | Innovation
When Xinuos bought out the assets of SCO, and embarked on a mission to resurrect the OpenServer operating system, there was some scepticism about whether the attempt could possible succeed. Kathy Gibson chatted to Jeremy Orchard, director of global services at Xinuos,...
by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development
By Edward Carbutt, Executive Director at Marval Africa Information Technology (IT) is a fundamental and essential part of any business, and often forms the backbone of its structure, processes and procedures, enabling better, faster and cheaper service delivery. It is...
by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development
By Derek Martin, principal consultant at BSG Ordering from a menu at a restaurant is an experience that most of us can identify with. You look at the menu, select an item that you want, review the price and place your order – expecting to receive the item you...
