by Kathy Gibson | Jul 4, 2016 | Features
By Kathy Gibson In contrast to most other industries, the insurance industry business model has not changed over the last century or so. Insurance is still product-centric, with a strong agent network and driven by skilled actuaries. In recent years, we have seen the...
by Kathy Gibson | May 26, 2016 | Report-back
It’s no longer enough for telecommunications companies to focus only on their networks. To compete effectively in the new world, they are going to have to pay a lot more attention to the full customer experience. Kathy Gibson reports from Huawei MEA Service...
by Kathy Gibson | May 26, 2016 | Features
Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – Business today is about transforming what we do daily, and organisations in every industry have to undergo digital transformation if they want to thrive in the future.Telecommunications operators,...
by Kathy Gibson | Mar 29, 2016 | Report-back
CeBit is one of the world’s largest IT conferences and exhibitions, held annually in Hannover, Germany. Kathy Gibson attended this year’s event in March 2016. Survival in a data-driven world There can be no doubt that we have become a data-driven society – but the way...
by Kathy Gibson | Mar 9, 2016 | Innovation
By Anton van Heerden, Executive Vice-President and Managing Director of Sage in South and Southern Africa. Think back eight years to the launch of the original Apple iPhone – a device that seemed at the time like an expensive toy for the wealthy. Today, smartphones...
