by Allan Davison | Jan 14, 2016 | ITSM and Application Development, Uncategorized
Having an IT disaster recovery plan in place is not enough to ensure business continuity, warns Aptronics Service Manager, Keith Newnham. He gives tips on how to build a Business Continuity Plan (BCP) that works. No large business would be caught dead without a...
by Allan Davison | Dec 2, 2015 | BusinessIT, ITSM and Application Development
Growing numbers of organisations in the private and public sectors have business continuity and disaster recovery plans in place to ensure organisational resilience in the face of disaster. A few organisations fully understand what events should trigger the invocation...
by Allan Davison | Nov 25, 2015 | ITSM and Application Development, Uncategorized
By Craig Terblanche, regional director of OutSystems SA In response to a business pain, you’ve dreamed up a great new app idea and have embarked on a litany of Google searches that probably involved the words ‘how to build my awesome new app’. You are thinking: I have...
by Kathy Gibson | Nov 4, 2015 | ITSM and Application Development
We often hear horror stories about business projects ending heavily over budget, with the flexible nature of agile being used to justify the lack of governance. These stories often deter decision-makers from opting for an agile approach, as they are typically...
by Kathy Gibson | Oct 28, 2015 | ITSM and Application Development
Using big data can help IT service desks save time and money while improving the service they offer their users. According to Kevin Leslie, SPM director at HP Software EMEA, the concept of bimodal IT has fundamentally changed the nature of services. “In the...
by Kathy Gibson | Oct 20, 2015 | ITSM and Application Development
IT service management (ITSM) is an essential tool in creating a stable, well-managed IT infrastructure, which itself is the cornerstone of a successful enterprise in today’s challenging market conditions. By Edward Carbutt, executive director of Marval Africa...
