Futurewave BusinessIT brief – May/June 2017
We talk about digital transformation, and how all companies have to take the plunge to digitalise at least part of their businesses, processes or products. Read about it in the next issue of Futurewave BusinessIT. See brief for advertising.
Are you managing the people or the tech?
Perhaps the biggest process management challenge in a contact centre is the lack of true oversight of the environment. While tradition may be built on, as we move into a space of multimedia a more holistic approach is needed.
Africa economic transformation: Third centre of global power
Thanks to the continent’s demand for hardy and meaningful technology, which is being driven by partnerships that reinforce Africa’s role in creating a better world, Africa is where others will look for the best in new innovation.
Survival strategy for digital transformation
Entrenching a digital innovation mindset in your company won’t happen overnight. However, as the growing number of firms that have been successful in the digital era by adopting this mindset proves it’s worth the effort.
Criminal checks: Avoid negligent hiring liability
An employer faces the risk of being found liable for negligent hiring should an incident occur where another employee is harmed. Negligent hiring is also a danger where an employee has to deal with customers and harms them.
The true cost of the Eskom standoff
Leading financial risk consultancy JCRA released a paper in partnership with the Centre for Economic and Business Research (Cebr) looking at the Eskom dilemma and its cost to the South African economy.
Edward Snowden: Individual rights on the line
Edward Snowden, the world’s best-known whistle-blower, says there are still many ways that intelligence agencies can gather data about individuals – and non-US citizens are not protected by the same laws and procedures that US citizens are.
Huawei brings SDN into the cloud
Huawei’s new SD-WAN, launched on 20 March 2017, offers enterprise application-aware, cost-effective on-demand cloud-managed leased line. Kathy Gibson was at CeBit 2017 in Hannover.
What’s driving smart home trends?
IDC finds a wide gap between smart home technology applications and scenario-based services, suggesting smart home product R&D should focus on future trends like AI to improve the functionality of the smart home.
M2M communication and IoT
‘The challenge isn’t what big data can do for a business though, but how to manage it so that the business can achieve what it needs to from big data’ ~ Johan Scheepers, Commvault Systems Engineering Director for MESAT
Say goodbye to third-world communication
Through SD-WAN, organisations have the ability to manage multiple types of connections – from MPLS to broadband, satellite, wireless and LTE.
Why you should be uncomfortable as a manager
‘Learning is one of the driving cultural principles at Entelect – it’s how we find new and novel approaches to problems and services. But most importantly, it’s how we stay relevant in our field.’ ~ Mark Beets, GM: Business Development, Entelect
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