by Dianne Bayley | Oct 4, 2021 | Innovation
Fintech is poised to continue disrupting financial services and is uniquely capable of driving formal financial inclusion on a mind-boggingly large scale, writes Andy Jury, Chief Executive Officers at Mukuru. However, there is a risk that in the pursuit of innovation,...
by Dianne Bayley | Sep 1, 2021 | Workplace 2020
In a recent report conducted by Boston Consulting Group (BCG), which included almost 209,000 participants in 190 countries, South Africa emerged as one of the countries that would embrace ‘fully remote’ work, writes Andrew Bourne, Regional Manager,...
by Dianne Bayley | Jun 2, 2021 | Workplace 2020
In the first South African study to explore the crisis communication needs of employees specifically, University of Stellenbosch Business School (USB) MBA graduate Leana Kotze highlighted that, in an organisational crisis, “an employee-centred approach is good for...
by Dianne Bayley | Mar 16, 2021 | Featured Articles
In a world where customer experience is the number one differentiator between successful and unsuccessful companies, most organisational leaders realise how important it is, writes says Brent Haumann, Managing Director, Striata Africa. What many struggle with however,...
by Dianne Bayley | Dec 8, 2020 | Innovation
Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers, notes James Bayhack, Director for Sub-Saharan Africa at CM.com As the world continues to move into the digital space, new communication channels and...
