by Dianne Bayley | Sep 1, 2016 | Innovation
Bread, milk and eggs. These are some of the first things we pop into our trollies on a trip to the supermarket. But for how much longer? The creeping prices of our favourite food staples have had us questioning just how badly we need to fulfil those ice cream and...
by Dianne Bayley | Aug 29, 2016 | Security and Legal
Large businesses that struggle to attract sufficiently skilled IT security experts end up paying up to three times more to recover from a cybersecurity incident. This is one of the key findings of the recent report by Kaspersky Lab based on the 2016 Corporate IT...
by Dianne Bayley | Aug 10, 2016 | Features
By Andre le Roux, Interactive Intelligence Managing Director, Africa Region Non-voice channels within the contact centre are rapidly edging into the territory once dominated by voice interactions. Far from being a threat to the traditional contact centre, this trend...
by Kathy Gibson | Mar 9, 2016 | Features
By Eckart Zollner, Head of Business Development, The Jasco Group Today, connectivity is central to digital technology so addressing the challenges within this market that hinder the growth and adoption of connectivity is vital. A well-developed market from the...
