by Dianne Bayley | Nov 5, 2019 | Innovation
Leading international retail solutions company, Smollan and DYDX, a global product and service design practice, partnered to deliver an innovative solution for the informal market that could both change how FMCG products are sold and reduce the use of single-use...
by Dianne Bayley | Jun 14, 2016 | Features
OPINION ~ By Mpumi Nhlapo, Head, Sales & Service Management, T-Systems South Africa Providing social customer service and support in today’s multi-channel environment is by no means an easy task. Previously customers were forced to interact with organisations...