by Dianne Bayley | Sep 13, 2021 | Sustainability
For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service, Richard Chambers, Area Vice President, Africa & MED explains. Redefined KPIs have become a fundamental part of a...
by Dianne Bayley | Aug 31, 2021 | Sustainability
The future is digital, and the Covid-19 pandemic has both highlighted the importance of the digital transformation and accelerated its development, writes Tom Walker, Co-Head of Global Real Estate Securities at Schroders. This transformation – the adoption of digital...
by Dianne Bayley | Nov 18, 2020 | Featured Articles
A massive 70% of South African adults will be shopping Black Friday and other festive sales days this year. A Finder.com survey of 1 524 South African adults reveals that 70%, which equates to around 27-million people, are planning to shop the festive sales this year...
by Dianne Bayley | Nov 10, 2020 | Featured Articles
You’re getting ready to buy a house. You don’t call an estate agent, or start driving around neighbourhoods looking for “for sale” signs. More likely, you sit down at your computer and begin the house hunt online. And once you’ve done a couple of virtual tours and...
by Dianne Bayley | Oct 21, 2020 | Innovation
Digital sales are expected to hit all-time highs and lead to strained shipping capacity as retailers grapple with the impact of the Covid-19 pandemic. This is according to research from Salesforce, which adds these 2020 holiday season predictions: * Global digital...