by Dianne Bayley | Apr 20, 2017 | Report-back
Kathy Gibson reports from Huawei Eco-Connect in Sandton – T-Systems and Huawei are partnering to offer public cloud infrastructure and services in South Africa, with SAP as one of the core offerings. The agreement was signed this morning by T-Systems CEO Gert...
by Dianne Bayley | Apr 20, 2017 | Report-back
Kathy Gibson reports from Huawei Eco-Connect in Sandton – Huawei this morning (20 April 2017) officially launched a new OpenLab in Johannesburg focused on jointly developing solutions that are relevant to the local market. The initial focus for the new OpenLab will be...
by Dianne Bayley | Apr 20, 2017 | Innovation
Huawei and the University of the Witwatersrand (Wits) have announced the launch of the Huawei Authorised Information and Network Academy (HAINA), authorising the university to deliver Huawei certification courses to its students. This will be the fifth accreditation...
by Dianne Bayley | Apr 20, 2017 | Features, Innovation
Today the Internet and digital communication offer a bounty of ways to interact. The concept of Omni Channel, where a customer’s preferences and desires are collated across several platforms, has become very real and enticing. Yet a new study from Verint and Opinium...
by Dianne Bayley | Apr 20, 2017 | Features, Workplace 2020
By Saurabh Kumar, CEO of In2IT Tech In today’s connected marketplace characterised by an increasingly tough economic climate, it is no longer possible for businesses to compete purely on price. As such, companies are implementing strategies to position themselves in a...
by Dianne Bayley | Apr 20, 2017 | Workplace 2020
Cover story: The Road to Digital Transformation We talk about digital transformation, and how all companies have to take the plunge to digitalise at least part of their businesses, processes or products. But the experts are less forthcoming on what it is that...
by Dianne Bayley | Apr 20, 2017 | Features, ITSM and Application Development
Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply the enabler that helps provide the best customer experience. It’s easy for...
by Dianne Bayley | Apr 20, 2017 | Features
By Brett Parker, Managing Director – SAP Africa What a difference a century makes. If we stepped back in time to a hundred years ago we’d find a primitive China; a Middle East that had yet to discover the riches of oil and most of Southeast Asia consisted...
by Dianne Bayley | Apr 16, 2017 | Features, ITSM and Application Development
By Werner Vogels, Chief Technology Officer at Amazon.com Smaller companies have a lot to gain in the digital era – provided they adopt the right mindset. The winners will be those that view their business from the eyes of their customers and understand that fast-paced...
by Dianne Bayley | Apr 12, 2017 | Features, Workplace 2020
The average employed South African spends about eight hours per day in a work environment – and they can expect employers to ensure their safety during this time. While there are many security risks to consider, employing a potentially dangerous employee is one threat...
