by Dianne Bayley | Aug 10, 2016 | Features
By Andre le Roux, Interactive Intelligence Managing Director, Africa Region Non-voice channels within the contact centre are rapidly edging into the territory once dominated by voice interactions. Far from being a threat to the traditional contact centre, this trend...
by Dianne Bayley | Aug 10, 2016 | Features
AWM360, the exclusive distributor of dorma + kaba access control and digital security solutions to the Southern Africa market, completed the rollout of biometric-based time & attendance technology at Johannesburg Water (SOC) Pty. AWM360 is a leading technology...
by Dianne Bayley | Aug 10, 2016 | Features
The much-anticipated Fak’ugesi African Digital Innovation Festival, taking place from 19 August to 3 September 2016, will not only celebrate digital art and its impact on culture, creativity, arts and technology, but will also shine a light on the role women play in...
by Dianne Bayley | Aug 8, 2016 | Security and Legal
By Stergios Saltas, MD of Striata SA Most consumers in Africa will experience the online world first, and in many cases exclusively, via their mobile devices. PC and fixed internet penetration on the continent remain low and neither are expected to catch up to mobile....
by admin | Jul 29, 2016 | Past Editions, Uncategorized
The July issue of Futurewave BusinessIT looks at why digitalisation is important, and the role of your core applications in making that happen. The skills shortage in the South African IT industry is also under the spotlight, along with the changing dynamics in the...
by Dianne Bayley | Jul 27, 2016 | Security and Legal
South Africans who don’t want to wait any longer to download PokémonGo from their official app store may be searching for ways to get the game onto their devices, and many may have succeeded via third party sites. But, Securicom, a managed IT security services vendor,...
by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
by Dianne Bayley | Jul 26, 2016 | Workplace 2020
By Ronnie Toerien, Oracle ECEMEA spokesperson for human capital management Winning over and retaining the best talent has never been easy, but employers are now finding it harder than ever to find people with the right skills to fill key vacancies. If businesses are...
by Dianne Bayley | Jul 26, 2016 | Innovation
When Xinuos bought out the assets of SCO, and embarked on a mission to resurrect the OpenServer operating system, there was some scepticism about whether the attempt could possible succeed. Kathy Gibson chatted to Jeremy Orchard, director of global services at Xinuos,...
by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development
By Edward Carbutt, Executive Director at Marval Africa Information Technology (IT) is a fundamental and essential part of any business, and often forms the backbone of its structure, processes and procedures, enabling better, faster and cheaper service delivery. It is...
