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Payment ecosystem must find commercial carrot to move away from cash

Payment ecosystem must find commercial carrot to move away from cash

by Dianne Bayley | Aug 25, 2022 | Security and Legal

The South African payment ecosystem will need to increase cooperation if it hopes to reduce the country’s over-reliance on cash. And, while the regulator still has a big part to play in the solution, flipping the way payments are generally incentivised in favour of...
Millennials ask: How should I prepare my finances for a possible recession?

Millennials ask: How should I prepare my finances for a possible recession?

by Dianne Bayley | Jul 18, 2022 | Uncategorized

With inflation at its highest levels in decades, and interest rates rising in response, there are fears that the combination could tip us into a global recession, notes Kondi Nkosi, Country Head, Schroders in South Africa.Millennials are no strangers to recessions....
Payment ecosystem must find commercial carrot to move away from cash

Agile, tech-driven start-ups are disrupting the fintech landscape

by Dianne Bayley | Jun 6, 2022 | Innovation

There is a new breed of agile, tech-driven start-ups that are fast changing the fintech landscape, writes Bluegrass Digital CEO Nick Durrant. Modern tech-savvy consumers are opting for financial service providers that can help them better understand their financial...
Transforming customer experience in the financial services sector

Transforming customer experience in the financial services sector

by Dianne Bayley | Mar 13, 2022 | Innovation

In an increasingly online and connected world, financial service clients have been quick to accept apps as a remote banking option, writes By James Bayhack, Sub-Saharan Africa Director at CM.com. However, as the sector is reimagined with digital communications, mobile...
Banks must enhance CX via omnichannel for personalised experience

Banks must enhance CX via omnichannel for personalised experience

by Dianne Bayley | Mar 10, 2022 | Innovation

In the context of a continuously-evolving consumer landscape, increasing competition and rising customer expectations, banks are conscious of putting the customer first to enhance the customer journey by providing a personalised experience and tailored products and...
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