by Dianne Bayley | Nov 29, 2016 | Innovation
CA Southern Africa has revealed its “chore versus core” campaign which delivers ITMaaS solutions to the market. According to Gary Lawrence, MD of CA Southern Africa, leveraging IT to deliver consistent, quality customer service is pivotal to competitive advantage in...
by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development
By Edward Carbutt, Executive Director at Marval Africa Information Technology (IT) is a fundamental and essential part of any business, and often forms the backbone of its structure, processes and procedures, enabling better, faster and cheaper service delivery. It is...
by Dianne Bayley | Jun 14, 2016 | Features
OPINION ~ By Mpumi Nhlapo, Head, Sales & Service Management, T-Systems South Africa Providing social customer service and support in today’s multi-channel environment is by no means an easy task. Previously customers were forced to interact with organisations...
by admin | May 23, 2016 | ITSM and Application Development
In conjunction with OSCOSM consulting services, INET BFA has concluded the first phase of its IT service management improvement program. The overall project goals were to improve management control, overall IT service delivery and align to good practices such as ITIL....
